When I go to government offices, I always expect inefficiency and utter, “gobyerno kasi, asa pa ako.” When I come to click government websites, most of them are not updated or the page can not be loaded, “gobyerno kasi, asa pa ako.” But then, I know I should not always perceive “all” government offices as such. There are still some of them that deserve commendation.
PhilPost. I did not know that in the era where email is very prevalent and sending snail mail became less popular, the Philippine Post Office is still making way to be efficient. Last year, I already enjoyed my time staying in the building with their very accommodating tellers. Yesterday, I needed to go there again to mail some letters for out NYC. I was with a friend; the experience was the same and even more.
In each window where mailers can go for assistance, the names and pictures of the tellers behind are posted — one way for us to know whom are we transacting with; and whenever there are complaints it would be easier for us to pin point their employees who did not do their jobs. The tellers were all smile while assisting us.
The mail boxes, which used to be cartons, are already galvanized. With that, it helps mailers sort their mails easier and drop them in the right boxes.
Moreover, it has also a website that is updated and where mailers can go for online assistance. You can also download postal forms and documents from there and fill them up before going to their offices.
PhilPost, you deserve a clap!

(Photos (except the Phil Post Building) courtesy of Mighty.)
Social Security System. Two months after I first applied my SSS Auto Debit Arrangement, it was finally approved and they will begin deducting this March. I have not paid my contribution since October and I am glad I can pay again.
I resigned by job last October but stayed in the same company as part-time employee. As such, my company ceased to pay my SSS, Pag-Ibig and Philhealth. I wanted to settle my SSS contribution first because I know what benefits it can give me in the long run. However, the process was really painstaking.
When we first went to SSS Cubao, they told us to submit the Auto-Debit Enrollment Form to our bank. Mighty went to our bank but the bank said that it should be submitted to the SSS office (ano ba talaga?). Mighty went back to SSS and told them what the bank told him. Finally, they have resolved the issue by telling him to submit a photocopy of valid ID, proof of income and statement of account. Why shouldn’t they told us the first time we went there?
The following week, carrying all the requirements, I went back to their office. The teller again told me to submit the form to my bank (huwaaaattt???). I told her that we already went there and told her the whole story. In fairness to me, I was really trying to be calm. I did not want to raise my voice though I was really annoyed. She told me she do not know what to do with the form because it was their first time to receive such. She even consulted her superiors about it. Other tellers meddled with us and told us that the form should really go to the bank. I did not believe them, I know she only do not know what she was doing. Did SSS make a form and policy like that and the teller was not informed? Impossible!
To appease me, she just received my form, gave me a receipt and told me to follow-up. She told me that she’ll figure out what to do with my application. Prayerfully, I waited for a confirmation. I was not able to follow-up yet until BPI called me up and verified if I really enrolled for an Auto-Debit contribution. That was the first indication that my enrollment already reached my bank and would soon deduct.
Last Friday, I finally received a letter from SSS:
They were not even sure how to address me (hahaha): Dear Sir/Madam.
DTI. This morning, I received a text message telling me that I won a certain raffle:
”Congratulations! Ur SIMcard # had won PhP780,000 thru elect/raffle promo draw’s last 03/05/2008 from PGMA Charity Foundation 4 more info & dtl’s pls. call me now. I’m Sec. ALEX A RAYES DTI-PERMIT #1548 series of 2008.” —09279418613
It was not my first time to received such kind of text. Previously, I just ignored the texts. This time, curious of what really the person is up to, though I know that such texts are hoax, I tried to reply while I was trying to reach DTI.
I replied to the text asking how can I claim the prize. He still urged me to call. Since no one was answering DTI’s phone, perhaps because it is Saturday, I tried to consult their site. There is a page where consumers can verify DTI permits especially when avoiding text scams. The site told me that the permit is INVALID.
The good thing is that it is now very easy to verify permits of sales promo in just one click or call. I hope many other offices of the government have such efficient services.
Next week, I am planning to get my community tax certificate from the City Hall and update my Pag-Ibig records. I hope they will be as accommodating as the people in the PhilPost. Good luck!